At CellRegen, our goal is to make your ordering process as efficient as possible.

Shipping in the United States

• We ship to all 50 states, Washington, D.C., Puerto Rico, and U.S. P.O. Boxes using carriers such as FedEx, DHL, UPS, and USPS.
• We offer free shipping on all U.S. orders.
• Once an order is placed, we are unable to cancel or make edits, including modifying or changing the delivery address. If your order is lost due to an incomplete or inaccurate delivery address (e.g., missing unit, suite, or apartment number), we will not be responsible for a replacement order. Please double-check your order and receipt for accuracy or email us as soon as possible.
• Orders are shipped Monday through Friday, excluding major carrier holidays.
• Orders take one (1) business day to be processed at our warehouse. You can expect your order to ship one (1) business day after it is placed, but we do not guarantee this timeframe as it can take longer during busy seasons.
• Once your order is shipped, you will receive a shipping notice email with tracking information. Use the tracking number provided to track your package online. If you do not receive a shipping notice email within 1-2 business days from the date your order was processed, please check your spam folder for an email from info@cellregen.us or reach out to us for the tracking number.
• Standard shipping delivery time ranges from 3 to 7 business days once your order has shipped. Please note that shipments to Alaska and Hawaii may take 1-3 weeks.

International Shipping

• Currently, CellRegen only ships internationally to Canada.
• Shipping rates are calculated and displayed in your final total during checkout once you have entered your delivery address, and prior to finalizing your order.
• All other shipping policies follow the U.S. shipping policies.
• Exchange rates applicable to Canadian orders will be calculated according to Authorize.net policies and practices.
• CellRegen pays the duties and taxes on Canadian orders, but a small surcharge of 15% of the product value will be added to your purchase.
• Shipments to Canada are exclusively fulfilled via UPS.
• We do not deliver to P.O. boxes in Canada.